Optimizing Appeals and Grievances Summit: FAQs

What is the Optimizing Appeals and Grievances Summit?

The Optimizing Appeals and Grievances Summit is the must-attend event for professionals looking to stay ahead in a high-stakes, ever-evolving regulatory environment. This premier conference brings together leaders from Medicare, Medicaid, and commercial health plans to uncover proven strategies, cutting-edge tools, and compliance best practices that elevate appeals and grievances (A&G) programs.

Who shares the stage?

The summit brings together a powerhouse lineup of compliance leaders, regulatory experts, and senior executives from top Medicare, Medicaid, and commercial health plans. Past speakers have included CMS auditors, directors of appeals and grievances, chief compliance officers, and legal advisors who provide firsthand insights into audit readiness, regulatory updates, and operational excellence.

Who should attend?

The Optimizing Appeals and Grievances Summit is tailored for mid- to senior-level professionals from Medicare, Medicaid, and commercial health plans who are responsible for driving compliance, operational excellence, and member satisfaction. If your role involves any aspect of appeals and grievances or touches the member experience, this event is built for you.

Professionals in the following departments will gain the most value:

Appeals & Grievances Operations
Compliance & Regulatory Affairs
Utilization Management
Call Center Operations
Internal & External Audit
Member Experience & Engagement
Clinical Services & Operations
Customer and Member Services
FDR Oversight
Quality Improvement & STARS Programs

Whether you're managing day-to-day operations, preparing for audits, or leading strategic initiatives, you'll leave with actionable tools, peer insights, and regulatory updates to enhance your A&G program.

Where is the event being held?

This year's event will be held virtually. You can watch in real time from the comfort of your own office.

What’s included in registration?

Full access to all conference sessions
Speaker presentations and materials

Are group discounts available?

To receive a group discount, all registrations must be submitted at the same time. Contact us at help@risehealth.org for assistance.

How do I access the virtual event?

You’ll receive a personalized login link via email before the event. Simply click the link to access the platform using a computer or tablet with internet access.

Can I ask questions or interact with speakers?

Yes! Most sessions include live Q&A, polls, and chat features so you can engage directly with presenters and fellow attendees.

Will sessions be available on-demand after the event?

Yes, all registered attendees will have access to session recordings and materials for a limited time after the conference.

Can multiple team members attend under one registration?

Each attendee needs a unique registration to access the platform, earn continuing education credits, and participate fully. Group discounts are available for teams who register together.

What if I experience technical issues during the event?

Live tech support will be available throughout the event to help with access, audio/video, or platform navigation.

Are CEUs or continuing education credits available?

If available, details will be provided closer to the event date.

*To receive continuing education credits for this virtual event, all attendees must be logged in individually. Credits awarded will be based on attendance downloaded post-event.

Have more questions?

Contact our concierge at help@risehealth.org or call 704.341.2390.